If you encounter issues with a model or notice suspicious activity, you can report it by following the steps below. Our Quality Team will investigate and take appropriate action.
1. Log into your member account
2. Locate the model
You can find the model by:
Searching on the Listings page
Or through your History records
3. Go to the model’s listing
Once on the model's listing page:
Click "Report a problem" button
4. Fill in the report details
Explain the issue clearly in the form provided. The more specific, the better.
5. Upload screenshots of the conversation
After you submit the report, you will have to upload the screenshots/photos of all the conversations you had with the model (from the beginning to the end), including details such as: Capture of the Model's communication channel ID). You will be able to upload the screenshots in your account at History - Reports - Screenshots
After you press on Screenshots, you will see a green button in the upper right corner "Add", which allows you to take the following two actions:
a. Add screenshots - Only 5 screenshots can be attached at a time (to upload more than 5, click Add screenshots again)
b. Add comments - if you want to add more details to the report, you can add a comment
6. What happens after you submit the report?
A private room will be generated for you, the model, and a Quality Analyst from CamModelDirectory where all the screenshots and comments will be visible to all the parties included!
Canceling a report
You can cancel a report while it’s still under review:
Go to:
History > Reports
Click the red “Cancel Report” button
A pop-up will appear—fill in the reason and confirm
The report will be concluded in 2 business days (48 hours) since it was made.
⚠️ Important Reminders
Reports must be submitted within 72 hours of the incident. Reports submitted after 72 hours will not be accepted.
You have 36 hours to upload the required screenshots. Failing to do so may significantly reduce your chances of a favorable resolution.