Your attempt to add funds using your card may encounter issues for several reasons:
Some banks may decline online transactions when noticing an unusual frequency of them. You should contact your bank and clarify the status of your online payments, as well as mention the site you are trying to pay;
Your 3D Secure system is not activated, and you should check with your bank;
You should check the availability of your funds;
The card’s expiration date or CVV should also be verified. Please make sure that you are filling in the correct card details;
Due to the excessive amount of bank-declined attempts, you might have been blocked by our velocity check. You can try again to add funds in 10 - 15 minutes;
Your attempt might be blocked due to an IP conflict. In some cases, using a VPN set in the US or Europe might resolve the issue.
Only VISA and Mastercard are supported by the platform, and transactions with unsupported card types will fail;
If none of the above troubleshooting steps resolve the issue, consider these alternatives:
Use another card issued by a different bank that supports VISA or Mastercard;
Opt for alternative payment methods such as cryptocurrency (e.g., Bitcoin or Ethereum),
Clear your browser cookies and open an incognito mode before retrying the transaction;
Some payment issues might require contacting the payment processor directly or checking their restrictions;
Consider switching browsers or devices if issues persist.